RETURNS AND EXCHANGE POLICY
Normal priced items are exchangeable within 21 days of of your invoice date.
Exchange items must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.
For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.
We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believes has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.
STRICTLY NO exchange for items such as Flat Price, Mark Down, and Stock Clearance items.
If the item that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stocks availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, NO cash refund policy shall apply .
If you would like to exchange a single item bought as part of promotion offer (for example: ‘buy 2 @ RM39’, ‘buy 3 @ RM50’), you may only exchange another item with value the original item's full price of the item less the total discount given in that promotion.
A sample of the Tax Invoice as below:
Your elligible return value is circled in the sample tax invoice above. Should you have bought more of the same item, the return value would be the amount divided by the quantity purchased.
For promotions such as 'Buy 1 Free 1, 1 @ RM79', you may exchange the size of the same item or items with the similar promotion of the same value of RM79. and is subject to availability. Should the item to exchange is out of stock and you would like to exchange for an item which is not in the similar promotion, must return all items to us in order to process the exchange.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE.
EXCHANGES BY COURIER
Please follow the steps in How to create a Return Management Authorization (RMA) Number below or you can contact our customer service at 03-5021-0600 to assist you to obtain a (RMA) number.
How to create a Return Management Authorization (RMA) Number:
- Sign in to your account and select ‘My Account’
- Click on 'My Orders' and choose your order number containing the items you want to return, and follow by click on 'View Order'
- Click 'Return' and fill in your Contact Details and 'Return Items Information'
- Click 'Submit' once you complete
- You will receive an email from us and our customer service team will contact you
The goods are your responsibility until it reaches our warehouse. Please make sure its packed up properly and securely to avoid any damages. All goods will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We're not responsible for any items that are returned to us by mistake.
We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 21 days of invoiced date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
Should the items which you wish to exchange for the size or color is not available, you can choose to issue a refund through a store credit to your user account which may be used for future purchases. This store credit is only eligible for use in Padini.com and not in retail stores. Any store credit will have a validity of 12 months for you to use from the date when it is credited into your account.
STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of returned items.
We are sorry that we do not offer any basic alteration service at this moment.