1. Account Registration & Password Retrieval

How Do I Register at padini.com?

Click on the Join and the top right corner and you will be directed to online registration form. Fill in your personal information and make sure it is correct.

Once you have created an account, you will receive the confirmation link at the email account that you use to register at padini.com. Click on CONFIRM ACCOUNT and it will bring you to the MY DASHBOARD, enjoy your padini.com experience!

You may also choose to register via your Facebook account or Google account.

I Have Registered But I Have Not Received Any Email Verification From padini.com

Kindly check your Junk / Spam Email folder in case our confirmation email delivered to that folder instead of your inbox.  If you still can't find the email, kindly contact our customer service.

I Am Unable to Sign In, What Can I Do?

Always check and make sure you key in your email address and password correctly. In any case if you forgot your password, click on Forgot Your Password? link, and you will be directed to the password retrieval page, key in your email and we will send you an email to RESET PASSWORD.

Enter your new password and click RESET A PASSWORD, you will be directed to LOGIN page. Once you have log in, you can continue to enjoy your shopping experience with us.

How Do I Change My Contact Details or Update My Address and Other Details?

You can always log in to your account, click on MY ACCOUNT on the top right corner of the website, you will then be directed to MY DASHBOARD.
Edit or change any details that you wish to.

Unfortunately, we are unable to change the registered email address.

Do I Have To Pay To Sign Up in Padini.com?

No, it is free!

2. Shopping @ padini.com

How To Shop Online?

You can make an online purchase before or after you have registered an online account with padini.com

Follow the steps as the below:-

  1. Select your product and click Quick Shop

  2. Choose the color and size, then click ADD TO CART

  3. When you are directed to SHOPPING CART page, select the quantity (qty) you wish to buy

  4. If you wish to continue shopping, click on CONTINUE SHOPPING or choose the department / category tabs on the top page bar. Just repeat step 1, 2 and 3 in the above for items that you wish to buy

  5. Once you have completed your shopping and wish to proceed to payment, click PROCEED TO CHECKOUT

  6. You will be directed to one page check out. Fill in / edit your billing address, choose your shipping and payment method. Please remember to key in the discount codes if you have any, in order to entitle for discount

  7. Tick / check ‘I accept the Terms and Conditions’ before you click on Place Order

  8. Once you click Place Order, your order will be processes and we will email you order confirmation

How Do I Cancel My Order?

Once payment has been confirmed accepted by bank, no further changes can be made. We strongly advise you to carefully review and modify your order before you click on Place Order.

I Have Selected The Wrong Product?

You can always make changes to your order before you Place Order. We strongly advise you to carefully review and modify your order before you Place Order.

How Do I Make Changes To My Order?

Unfortunately, we start to process your order as soon as we receive confirmation by bank on your payment approval, therefore, we are unable to cancel or change your order. If you change your mind after placing the order, you may exchange the item(s) that comply with our Return & Exchange Policy

What If The Product I Wish To Buy Is Out of Stock?

If the item you wish to purchase is out of stock, simply click EMAIL WHEN INSTOCK and key in your email address. We will notify you when the stocks are available.

Alternatively, you can always check us out as we continually launch new items to you.

Can I Order From Padini.com and Pick It Up At Any Padini Stores?

We are truly sorry that we are unable to cater to this request at this moment.

How Do I Know If My Order Was Received?

You will receive an email from us with your order summary enclosed. The order summary will contain your order number and details of your purchased items. Please note that this is only to acknowledge that your order has been received by us.

You will receive another email confirmation from us with the delivery details and tracking information. Alternatively, you can always login to your padini.com account and check your Order History in My Account.

How Long Can I Keep Items In My Bag?

You can keep the items that have added into My Bag for 2 hours. This is for the courtesy of other customers who wish to buy the same items, and we trust you wish to be treated the same too. Our system will prompt you a message when the stipulated time period is lapsed, and you can choose either to proceed with payment or the items will be removed from My Bag.

Your order and products is only confirmed after payment is made.

If The Items That I Saw Are No Longer At Padini.com, Can I Order Over The Phone?

If the item that you wish to purchase is no longer display at padini.com, this means we have removed the stocks from our warehouse. Therefore, we are unable to take any order over the phone. Alternatively, you can check out the items that you wish to purchase at our Padini Concept Store or Brands Outlet.

Nevertheless, you can always check us out as we continually launch new items to you.

Can I Make Any Order Over The Phone?

We apologize that we are unable to take any order over the phone.

Are The Same Products Selling At Padini.com Also Available In The Store?

We are unable to guarantee the products selling at padini.com will be available at the nearest store(s) to you.

Are The Same Products Selling At Padini.com Same Price As Those Selling In The Store?

We are unable to always guarantee the same price will be available both padini.com and in our stores as we may be running promotion or SALE at different time.

What Happens If An Item In My Order Is Not Available?

If an item you have purchased is unavailable, we will inform you via email or phone call from our customer service team.

Can I Buy Without Registering?

Yes, you are allowed to shop at padini.com without registered as a member.

3. How to Make Payment

What Payment Options Do You Offer?

  • We currently accept payment made via online banking for most of the major banks in Malaysia, MasterCard and VISA Credit Card only.
  • We currently accept payment made via MasterCard and VISA Credit Cards only in Singapore.

How Do I Complete My Order Payment?

a). Ensure your selected products are CORRECT in the My Bag

b). Confirm your delivery details (ie: name, address and contact number) at the check-out page are accurate

c). Choose your Payment Option and click PLACE ORDER

How Do I Know If My Payment Is Successful?

Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. At the same time, you will also receive an invoice from padini.com

Why Was My Payment Rejected?

There are various reasons why your payment may have been rejected. Please check the following for any possibility:

For Credit Card:

a). Check with your bank to ensure that there are funds available to pay for your order

b). Please check if the 3D secure details have been entered correctly

For Online Banking:

a). Please check if you have registered an online banking account with your local bank

b). Ensure you have disabled your browser pop-up blocker in order to complete the payment window

What Is 3D Secure?

The 3D Secure protocol was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed to allow authentication of cardholders by their Issuers at participating merchants.

The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa and MasterCard credit cards and improving overall transaction performance.

For an example:

After submitting your MasterCard or Visa Credit details at checkout, you will be prompted to key in a unique security code which you will receive via SMS from your bank. This special security feature is a 3D Secure code.

Failure to submit details of your payment or password correctly will result in an unsuccessful online transaction.

For further assistance or enquiries, please do not hesitate to contact our customer service team.

4. Padini Membership Card (PMC)?

Can I Shop With My Padini Membership Card @ padini.com?

We are truly regret that PMC benefits are not available to use online at this moment, but do look out for our future upgrade coming soon!

All benefits of PMC including Rebate Voucher, Reward Voucher and Birthday Discount Voucher are only applicable in store purchases.

For further information on PMC, please click on Padini Membership Card or contact us.

5. Vouchers, Discounts Promo Codes

What Are Padini Promo Codes?

Padini promo codes are codes that can be applied to your order to receive a discount. These range from free shipping to discounts on your purchases.

Where Can I Get A Promo Code?

Padini promo codes can be found in our newsletter and padini.com. By subscribing to our newsletter, we will periodically email you our offers and promo codes. Alternatively, you may also follow us via our social media, ie: Facebook to receive our promo codes and update on our new products.

Please refer to the Terms & Conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by padini.com and are outside of our control. They may be invalid or expired. We are unable to authorize discounts under such circumstances.

How Do I Use My Promo Code?

When you place an order, you will see a box on the left side of the checkout page where you can enter your promo code. After you click ‘APPLY COUPON’, the promo code will be applied and discount will appear immediately along with your total purchased amount. The promo code must be redeemed at the point of ordering process; we are unable to apply the promo code after the order has been processed. Only one promo code can be used for each purchase.  Promo codes are subject to their own terms and conditions of usage.

Forgot To Add A Promo Code

You are unable to apply any promo code once you have placed your order.

I Entered My Promo Code But It Didn’t Work

Our system will always recognize valid promo codes. If the discount has not been reflected in your order total, it is very likely that the code was entered incorrectly, or the code has expired, or certain conditions have not been met. Promo codes can only be redeemed during the placement of orders and we are unable to apply or amend once the order has been placed.

How Do Promo Codes Affect My Exchanges?

If you decide to exchange items that have a discount applied to the whole order with a promo code, the amount available for exchange will be subject to the value after the promo discount has been applied. This excludes shipping & handling fee.

6. Returns & Exchange Policy

What Is Your Return & Exchange Policy?

All items purchased on padini.com can be exchanged by courier if they meet our Returns and Exchange requirements.  Please read our Returns and Exchange policy for full details.

For any items that purchase from our store, we are unable to provide refunds or exchange via the above method. Any items bought in our store will need to be returned directly to our store.

What If I Entered The Wrong Address Or Name In My Order?

If you notice your personal details are incorrect once you have placed your order, please contact our customer service immediately.  We won't be able to refund your order should there be any errors in the information submitted and the orders has been processed.

When Do I Receive My Refund Once I Have Returned An Item?

STRICTLY NO cash refund. Returns for exchanges by courier will be processed within fourteen (14) working days of receipt of returned items. Please refer to our Returns & Exchange policy for more details.

What Should I Do If I Have Received The Wrong Item or My Item Is Damaged?

You can return the merchandise which you had not ordered or the damaged to us by contacting our customer service or by visiting our physical stores. Please read our Returns and Exchange policy for more details.

How Long Does It Take For Me To Receive My New Exchange Order?

All exchange orders sent back to us via courier will only be processed once we have received the item(s) in our Warehouse, and we will inspect the returned items to make sure it complies to our returns and exchange policy. Your new exchange order will then be processed and you may expect to receive your new exchange order via email notification.

Please refer the below delivery lead times to receive your new exchange order.

7. Delivery & Shipping

What Is Your Shipping Policy?

All orders are delivered through our designated carrier and will require a signature upon delivery. We will take 1-3 working days to process the order and deliver it to you right after.  Please refer to our Delivery & Shipping policy for more detailed information.

How Can I Track My Order?

Please click on Track Your Order.

How Do I Receive My Order If I Am Not Home?

It is advised that you track your order with the tracking number given and arrange with the courier for pick up.

Should the parcel of your purchased order is unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the purchased order may be disposed after stipulated time given.  Therefore, we will not refund you for the total amount that you had spent on your order

I Haven’t Received My Order

Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can also go to the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

The status of your delivery will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service for further assistance.

Do You Offer International Shipping?

Yes we do. At this present time we only shipped to street addresses in Singapore only.

8. Your Protection

How Safe Is Shopping on padini.com?

Padini takes the necessary precautions, both administrative and technical, data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent and safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alternation or destruction. Furthermore, all transactions via padini.com will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL and / or TLS) to the corresponding entity. Please read our Privacy Policy for further details.

How Does Padini Use My Personal Data?

We use the information that we collect to improve the content of our Website by incorporating information that is relevant to our customers, to notify customers about updates to our Website, to contact customers for marketing and sales purposes that are related specifically to their needs and interests and to communicate with our partners and franchisees. This information is not shared with other organizations for any reason, commercial or business, without your prior explicit consent. Please read our Privacy Policy for further details.

9. Size Guide

How Can I Figure Out My Size?

Please click on Size Guide.  We have provided a list of size guide specifically to the brands offered and their categories. 


Why is there a delay in delivery?

Due to high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into My Account to check the status of your order or contact us here. Your patience is greatly appreciated.

Can I still shop in Padini.com?

Yes, Padini.com will be operating during the MCO/CMCO/RMCO period subject to the laws and SOP set by the government.

Are all Padini retail stores open?

Yes, our retail stores will be reopening for business starting on 10 Feb 2021 subject to the local council approvals. To ensure everyone’s safety, we adhere to the mandatory measures following the guideline from MALAYSIA SECURITY COUNCIL (MKN).

What are the new operating hours?

Our operating hours are subject the outlet venue and MCO rules by the government and local council. You may visit our website for more info or visit corporate.padini.com/about-us/our-store.

Will in-store services resume (e.g: Exchange Item, Trying on Clothes)?

Our outlets are available for any exchange of items following our exchange policy. Our fitting room will be closed subject to the rules imposed by the government and local council. We will gladly open this service whenever we are able to. We appreciate your patience and understanding.

I need to exchange a product but your retail stores were closed during the movement control order. Will the exchange period be extended?

Normal priced items are exchangeable within 21 days from your invoice date. Should you need more time due to the MCO, please contact us here www.padini.com/contacts to assist you.

Is there any extended period for the usage of vouchers in Padini Outlet?

Kindly contact us at www.padini.com/contacts to assist you for extension periods for both Birthday vouchers and Rebate vouchers.