RETURNS AND EXCHANGE POLICY 
(For both courier and retail stores exchange)

Normal priced items are exchangeable within 21 days from your invoice date.

Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.

For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.

We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect.  In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.

STRICTLY NO exchange for items sold under / such as Flat Price, Mark Down, and Stock Clearance items , which you will see the term [Not valid for Exchange] in the Invoice. 

Exchange Policy is granted for 1 time only for each item.

If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.

If you would like to exchange a single item bought as part of a promotion offer (for example: ‘buy 2 @ RM39’, ‘buy 3 @ RM50’), you may only exchange to another item with the full price of the original item less the total discount given in that promotion.  You may refer to the Row Total as the final price.

A sample of the Invoice as below:

 

Invoice Sample

Your eligible return value is circled in the sample invoice above. Should you have bought more of the same item, the return value would be the amount divided by the quantity purchased.

For promotions such as ‘Buy 1 Free 1, 1 For RM79.90’, you may exchange the size of the same item or items with the similar promotion of the same value or RM79.90, and is subject to stock availability. Should the item to exchange is out of stock and you would like to exchange for an item which is not in the similar promotion, you must return all items to us in order to process the exchange. 

IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE  AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE. 

EXCHANGES BY COURIER

Please follow the steps in How to create a Return Management Authorization (RMA) Number below or you can call our customer service at 03-5021-0600 to assist you to obtain a (RMA) number.

How to create a Return Management Authorization (RMA) Number:

  1. Sign in to your account and select ‘My Account’
  2. Click on 'My Orders' and choose your order number containing the items you want to return, and follow by click on 'View Order'
  3. Click 'Return' and fill in your Contact Details and 'Return Items Information'          
  4. Click 'Submit' once you complete
  5. You will receive an email from us and our customer service team will contact you

The goods are your responsibility until it reaches our warehouse.  Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return.  As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake.

We reserve the right to refuse any exchange.  We reserve the right not to accept returns or exchange received after 21  days of the invoice date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.  

Should the items you wish to exchange the size or color is not available, you can choose to issue a refund through a store credit to your user account which may be used for future purchases. This store credit is only eligible for use in padini.com and not in retail stores. Any store credit will have a validity of 12 months from the date when it is credited into your account.

STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of the returned items. 

EXCHANGES IN RETAIL STORES

We do offer the right for you to exchange your purchased items in one of our Padini Concept Stores and / or Brands Outlet only. Items can only be exchanged at the stores listed below, except Johor Premium Outlet, Genting Premium Outlet, Design Village and free standing stores.

You will need to identify the store which houses the brand which you have purchased. 

 Padini Concept Store  Brands Outlet Store
 Miki
 Padini
 Padini Authentics
 PDI
 P&Co
 Seed
 Vincci
 Vincci Accessories
 Downtown
 Filanto
 Gamester
 Garage Inc.
 Hotshots
 Industrie Co.
 Oceano
 Portofino
 Ropé


Please follow the steps in how to do an exchange in retail stores or you can contact our customer service at 03-5021-0600 to assist you further.

How to do an exchange in retail stores:

  1. You are required to prepare the Invoice number which you will receive upon order confirmation before you go to any of our store.
  2. You MUST show the Invoice number and the item you wish to exchange to our store and inform the cashier in our store that you wish to do an exchange.
  3. Our cashier will then inform you to choose which item(s) that you wish to exchange before they could proceed with the necessary steps.
  4. Upon receive of the physical item(s), our cashier will inspect the returned item(s) is / are in good / unworn conditions.
  5. If the item that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stocks availability.
  6. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, NO cash refund policy shall apply. 
 State  Padini Concept Store  Brands Outlet
 Johor  AEON Bukit Indah  AEON Bukit Indah
 AEON Tebrau City  AEON Tebrau City
 AEON Mall Bandar Dato' Onn  AEON Mall Bandar Dato' Onn
 Paradigm Mall Johor Bahru  Komtar JBCC
   Paradigm Mall
   Kluang Mall
 Kedah    Aman Central
     Langkawi Fair Shopping Mall
 Kelantan  AEON Mall Kota Bharu  AEON Mall Kota Bharu
   Kota Bharu Mall
 Kuala Lumpur  Mid Valley  Fahrenheit 88
 Sunway Velocity Shopping Mall  Sunway Velocity Shopping Mall
 Melawati Mall  Melawati Mall
 Sunway Putra Mall  Sunway Putra Mall
 IOI City Mall  My Town Cheras
 Pavillion  Nu Sentral
   IOI City Mall
 Melaka  Dataran Pahlawan  Dataran Pahlawan
 Bandaraya Melaka  Bandaraya Melaka
 Negeri Sembilan    Palm Mall Seremban
 Pahang  East Coast Mall Kuantan  Kuantan City Mall
   East Coast Mall
   Awana Skyway Central
 Penang  Queensbay Mall  Queensbay Mall
 Gurney Paragon Mall  Gurney Paragon Mall
 Gurney Plaza 2  AEON Bukit Mertajam
 First Avenue  First Avenue
 Perak  Station 18  Station 18
   AEON Mall Ipoh Klebang
   Taiping
 Selangor  One Utama Phase 2  One Utama
 Sunway Pyramid Phase 2  Sunway Pyramid
 Bukit Tinggi Klang  Bukit Tinggi Klang
 Setia City Mall  Setia City Mall
 AEON Mall Shah Alam  Ampang Point
 IOI Mall Phase 2  The Main Place USJ 21
 Ikano Power Center  Tesco Kajang
 Paradigm Mall  Paradigm Mall
 The Starling  The Starling
   IOI Mall Puchong
   Ikano Power Centre
   Star Avenue Lifestyle Mall
   AEON Mall Shah Alam
   Klang Parade

 

We regret to inform you that not all of the stores are ready to offer the exchange services at this moment. In the event if you are unable to find a location which is close / near to you, kindly proceed with the exchange by courier.

Exchange in-store will not be available during SALE Period, ie: 4 Days Special and etc. Please check out with our cashier if you are in doubt. 

Basic Alterations

We are sorry that we do not offer any basic alteration service at this moment.