Returns & Exchange Policy

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(For both courier and retail stores exchange)

Normal priced items are exchangeable within 21 days from your invoice date.

Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.

For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.

We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect.  In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.

STRICTLY NO exchange and store credit refunds for items sold under / such as Flat Price, Mark Down, and Stock Clearance items , which you will see the term [Not valid for Exchange] in the Invoice. 

Exchange Policy is granted for 1 time only for each item.

Exchange values are all in the currency of Ringgit Malaysia.

If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.

If you would like to exchange a single item bought as part of a promotion offer (for example: ‘buy 2 @ RM39’, ‘buy 3 @ RM50’), you may only exchange to another item with the full price of the original item less the total discount given in that promotion.  You may refer to the Row Total as the final price.

A sample of the Invoice as below:

 

 

Your eligible return value is circled in the sample invoice above. Should you have bought more of the same item, the return value would be the amount divided by the quantity purchased.

For promotions such as ‘Buy 1 Free 1, 1 For RM79.90’, you may exchange the size of the same item or items with the similar promotion of the same value or RM79.90, and is subject to stock availability. Should the item to exchange is out of stock and you would like to exchange for an item which is not in the similar promotion, you must return all items to us in order to process the exchange. 

IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE  AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE. 

EXCHANGES BY COURIER

Customers who wish to return / exchange items on their order may do so according to our return & exchange policy. The customer is solely responsible and liable for the courier charges, costs and expenses. We advise all customers to return products via a recordable or tracked means as we cannot accept responsibility for items lost in return transit.

Please follow the steps in How to create a Return Management Authorization (RMA) Number below or you can call our customer service at +603-5021 0600 to assist you to obtain a (RMA) number.

How to create a Return Management Authorization (RMA) Number:

1. Sign in to your account and select ‘My Account’
2. Click on 'My Orders' and choose your order number containing the items you want to return, and follow by click on 'View Order'
3. Click on 'Return' and fill in your Contact Details and 'Return Items Information'
4. Click 'Submit' once you complete
5. Proceed to return the item (original condition with attached price tag / sticker) to our address
6. Kindly update the tracking number & the courier service in use in the RMA comment area.

The goods are your responsibility until it reaches our warehouse.  Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return.  As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake. We reserve the right to refuse any exchange. 

We reserve the right not to accept returns or exchange received after 21  days of the invoice date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.  

Should the items you wish to exchange where by the size is not available, you can choose to issue a refund through a store credit to your user account which may be used for future purchases. This store credit is only eligible for use in our padini.com  and not in retail stores. All store credits are in the currency Malaysia Ringgit. Any store credit will have a validity of 12 months from the date when it is credited into your account. All expired store credits will not be allowed for any extension.

STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of the returned items. 

Please send to address:

Padini Dot Com Sdn Bhd 
No. 19, Jalan Jurunilai U1/20, 
Hicom Glenmarie Industrial Park, 
40150 Shah Alam, 
Selangor Darul Ehsan, Malaysia.

Attn: CCR Department
Tel: +603 5021 0600

We recommend customers to exchange in any of our physical stores that are closest to the customer.

EXCHANGES IN RETAIL STORES

We do offer the right for you to exchange your purchased items in one of our Padini Concept Stores and / or Brands Outlet only. Items can only be exchanged except the stores listed below, including Johor Premium Outlet, Genting Premium Outlet, Design Village and any Single Brand store.

You will need to identify the store which houses the brand which you have purchased. 

Please follow the steps in how to do an exchange in retail stores or you can contact our customer service at +603-5021 0600 / email to ccr@padini.com to assist you further.

How to do an exchange in retail stores:

1. You are required to prepare the Invoice number which you will receive upon order confirmation before you go to any of our store.
2. You MUST show the Invoice number and the item you wish to exchange to our store and inform the cashier in our store that you wish to do an exchange.
3. Our cashier will then inform you to choose which item(s) that you wish to exchange before they could proceed with the necessary steps.
4. Upon receiving the physical item(s), our cashier will inspect the returned item(s) is / are in good / unworn conditions.
5. If the item that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stocks availability.
6. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, NO cash refund policy shall apply. 

All Padini Concept Stores and Brands Outlet stores nationwide in Malaysia are available for in-store exchange except the following:

State	Padini Concept Store			Brands Outlet
Johor	Komtar Johor Bahru City Centre, JBCC			The Mall, Mid Valley Southkey
	The Mall, Mid Vally Southkey
Kedah	Aman Central
Kuala Lumpur	My Town Cheras
Negeri Sembilan	Palm Mall Seremban
Pahang	Kuantan City Mall
Perak	Aeon Kinta City
Selangor				Central I-City
Sabah				Suria Sabah
				Imago Mall KK
Sarawak	Permaisuri Imperial City Mall			Boulevard Kuching
	The Spring Kuching			Permaisuri Imperial City Mall
	Time Square Bintulu			Vivacity Megamall Kuching
	Vivacity Megamall Kuching			Aeon Mall Kuching Central

 

We regret to inform you that not all of the stores are ready to offer the exchange services at this moment. In the event if you are unable to find a location which is close / near to you, kindly proceed with the exchange by courier.

Exchange in-store will not be available during SALE Period, ie: 4 Days Special, Clearance etc. Please check out with our cashier if you are in doubt. 

Basic Alterations

We are sorry that we do not offer any basic alteration service at this moment.